Shipping & Delivery (Refrigerated Items)

WHERE WE DELIVER

To ensure the best quality and timely service, we currently deliver refrigerated items only to specific regions within the following states:

  • New South Wales
  • South Australia
  • Queensland
  • Victoria

Please note: At this time, we are unable to deliver frozen items to Western Australia, Tasmania or the Northern Territory.

 

DELIVERY PRICE 

To ensure that your refrigerated items arrive fresh and in optimal condition, we use specialized refrigerated trucks for transportation. This careful handling maintains the quality of our products but does require a specific shipping setup.

Delivery Fee

  • New South Wales: $35 per order for refrigerated shipping
  • South Australia : $35 per order for refrigerated shipping
  • Queensland : $35 per order for refrigerated shipping
  • Victoria : $35 per order for refrigerated shipping 

Since the postage is a flat rate of $35, we recommend stocking up on frozen items to make the delivery more cost-effective for you. This way, you can enjoy a variety of fresh, high-quality products without needing frequent orders.

Important Notice: Please note that the refrigerated delivery fee above is separate from our standard shipping fees. Frozen items require specialized refrigerated transport to maintain their freshness, and as such, will be packed and shipped separately from other non-refrigerated items in your order.

This means:

  • Separate Shipping: Frozen items will be shipped via refrigerated trucks, while other items in your cart will be packed and shipped independently.
  • Separate Fees: The refrigerated delivery fee applies solely to frozen goods and will not cover other items in your order.

 

PROCESSING TIME

Processing time is between 2-5 business days 

This refers to the duration it takes for the business to process the order internally. During this time, the business gathers the items, performs quality checks, packs the order, and completes any necessary administrative tasks like generating shipping labels or invoices

DELIVERY ESTIMATE

Average delivery time is between 3 - 4 business days. If you still have not received your purchase within this time frame, please contact us (please note this does not include processing time)

Please note that if you live in a rural area, shipping times will take longer. 

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

Please leave email when placing your order so that you will receive the tracking number.

 

IMPORTANT NOTICE: We do not ship to parcel lockers, only residential addresses